Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innova Gamer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovagamer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
WITH DUALSHOCK 4 works. Unfortunately, the GamePad from Xbox 360 and mi Xiaomi does not find, however they are not declared, just tried. To Moscow, from the moment of order to arrival in the Post Office, 19 days.
THANK YOU VERY MUCH!, this is a genuine product and they include a type A to type c adapter with it, if could give more than five stars I WOULD!.
Packaging was super secure, and shipping was very fast. I'm really pleased with this.
Great product, arrived very quickly.
works perfect, 3 weeks delivery to Holland. good store
The product works very well
OK
Good product and sent super fast!
I arrive sooner than expected, it works to perfection with my control of ps2 V2
I arrive very fast!, comes in the original box and with the included Type c to usb adapter, it is as described in the description
I arrived sooner than expected, just what I needed
very good, fast delivery
The OTG adapter is a good detail, but it costs a little to insert it
Order and shipping ence by almost immediately and clearance for few days hanging in order to days only to hand in Det. Dual Shock s Nintendo switch connected to the works well and nicer ~ hot!!
trusted store, Good product
Well received the parcel quickly and well packaged. Not tested yet but I will do it quickly. Advice this store. ++++++++
gut
It works perfectly, I used it to connect a wiimote to the switch and it's going great! Well packaged and in great condition.
It came fast. Working well.
Great device. Quickly pairing with DS4
Good aftersales and the product works well advice: update your xbox one control firmware if you don't take them
Very good product and came quickly. Connected my PS4 controller to the switch worked very well. Just make sure your settings say wired control ON as I couldn’t get it to work until I done some googling about it. Then worked great
Thanks!
Same as the very well-packed publication thanks to the store
Super fast shipping, makes your function