Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innova Gamer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovagamer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The GamePad is good. The buttons are comfortable. Only on black edition the inscriptions on the buttons are poorly visible. But it is, picky. I bought to connect to Raspberry Pi 3 B and a computer. Everything works. Recommend.
He arrived in 15 days in Mexico, well protected and all perfect. Thank you very much
Very good
Excellent Construction. Perfect ergonomics for hands of children, accurate and compatibility with PC
8bitdo good!
The product fully corresponds to the description. The parcel was 3 weeks before Stavropol. everything was neatly packed.
came with everything so wow
Everything is OK, Android and Windows 10 connected without problems
Everything is super! With Android phone and with Nintendo Switch works perfectly! In the hands of lies conveniently, the instruction on setting up the connection to the devices in the kit. Recommend!
Impeccable
Excellent gamepad. I recommend it
The feeling of the GamePad is very good, but if you look at it, the Assembly is not very neat.
Works perfectly on both Windows, Mac and Nintendo Switch Updated to Firmware 4.1 smoothly
controller is working very great, i'm very satisfied
Very weno
Great gamepad!
Really good
Control have. a very good grip and accurate size purchases my hands
Controller is amazing and not only for Switch. I truly recommend the store!
Very good control❤
I did not immediately see that there were inscriptions. On the pictures in another way, everything is clear.
All in order, would be faster the postal strike.
Perfection
Perfect, feels good in the hand
Прекрасный геймпад, однозначно стоит своих денег, даже если брать только для пк