Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innova Gamer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovagamer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Machine, crack, astronaut, engineer, Cook, officer, god of the universe, President, Professor, lawyer, what a good service.
Great product, fits perfectly
a very nice product!!!
Where's very top, can buy without fear.
I arrive in 25 days in chile. Very fast
Only with in a week to arrives. Well pack. Highly recommended this store. Thanks
Very nice. arrived in 2 weeks. its adds a great grip.
Everything is perfect. Quick delivery, before date. Description equal to store photos. No doubt I'll ever buy again at this store.
Very good case, fits perfectly, makes the Switch much more ergonomic, leave the right space for ventilation and fit well into the dock. 100% recommended!
It fits perfectly. Rigid plastic on the controls, looks strong. Shipping very fast.
case is well-made, convenient to use. technically, it prevents access to microsd but this is a matter of the nintendo project. recommended
Great case!!!
good
nice fit
Putting it on the Dock gets a little forced in and it's not easy to fit it in sometimes, and for a child it's harder
Sits perfectly, thank you
its perfect, well packed, fits perfect
Excellent Product Very good grip only left weak in dock socket
Excellent, arrived in 9 days in perfect condition.
Thank you so much is perfect
this is soo awesome, fast delivery to sgp, case is super perfect, Thank You!!!
Last week Thursday 17 September received. Communication not been required with the store. Haven't tried. Quickly arrived. Thanks seller!
The product is good.
Perfect, as seen in the photo. Fast shipping.
The box was not bubble-wrapped and was squished.. As a result the grip is skewed at the bottom:( please use bubble wrap, guys.. Other than that the grip is superb.. Fits like a glove!