Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innova Gamer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovagamer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty tough, ideal for kids
Parsait
В целом доволен, но смазало впечатление, что помялась посылка при пересылке, видимо что-то тяжелое сверху навалили; немного деформировался бампер в итоге, и не везде плотно прилегает к приставке
es una funda estupenda,protege bien y no hay que quitarla para ponerla en la base que conecta a la televisión.El único inconveniente según el niño es que no se puede sacar la patilla,pero el diseño es bueno,se puede meter la tarjeta de juego sin necesidad de quitar la funda.Pedido el 28 del 8 y recibido el 8 del 9.muy rápido
La funda funciona perfecta en la consola, el material es blando, lo único molesto es que no entra tan fácilmente en el Dock del Nintendo. Pero funciona.
Case ótimo , pros : material resistente e macio, fica contacto no switch. Contras: embora encaixa no Dock, mas forçando um pouco , ou seja, tem q ter cuidado ao encaixar para não quebrar o conector do Dock, e com o case não há espaço para tirar a tampinha para deixar o console em pé fora do Dock . Mesmo assim esse case e o melhor do mercado . Já testei outros , e não tinha encontrado um q fosse compacto e macio e encaixasse no Dock . Super recomendo. Vendedor excelente
К качеству претензий нет. Доставка в МО 28.08-05.09. В постомат.
fast transaction. no issues as always. 4th time buying from this store and no complaint at all. thank you!!!
Loja e vendedor estão de parabéns, agora meu filho pode brincar no seu vídeo game sem o risco de danificar, muito fácil a instalação, veio muito bem embalado, caixa plástica, simplesmente lindo e fantástico, recomendo a todos! Congratulations to the store and store, now my son can play in his video game without the risk of damage, very easy to install, it came very well packaged, plastic box, just beautiful and fantastic, I recommend it to everyone!
great product
livraison rapide
perfect!
La console on peut la mettre dans la station mais pas facilement. C'est un petit peu dure . Parfois je suis amener à enlever la protection.
Excelente produto. Exatamente como descrito. Recomendo. Cabe na Dock e é possível retirar os joycons sem tirar o grip.
me encanta super comodo al tacto y para jugar mucho mejor
nice service
Well packed, fast delivery. Very good item to protect your Nintendo switch. happy with this purchase!
Всё отлично, только сзади нет отверстия под ножку, а так все дырки идеально подходят
Супер удобная вещь для любителей Nintendo
독에는 들어가나 뻑뻑해 화면에 스크래치가 납니다 케이스가 찌그러져와 살짝 모양에 변형이 생겼습니다
Muy bueno y firme, el envío es caro pero viene bien embalado, no interfiere con la base de carga, muy conforme con la compra
Muy buen producto y entrega rápida . La única pega es que entra algo forzado en el cargador
se siente muy bien en las manos y perfecto para evitar golpes y arañazos y lo puedes meter en la base de carga...mejor imposible...el envío ha sido muy rápido!
Envío rápido, Buena funda trasera para Nintendo cubre toda laa partes algo poco en la parte delantera pantalla,
cumple bien el cometido, entra algo justo en el doc.